phemium

Reinvent your business

Phemium for Professional Services is an interactive solution for tele-consultation and tele-advisory made for any company wishing to offer and provide their services online such as lawyers, doctors, administrators, etc.. With Phemium you can manage your services offering, sell and provide them directly from your website. It has never been so easy to move or expand your business on the web.

Easy to implement and adapt to your business

The Phemium platform is easily to administrate and because the platform is SaaS (Software as a Service) you can have your business on the web in a few simple steps:

• Define your advisory services offer, the availability and the types of communication.
• Assign the consultants to the services, and give them access to their personal console.
• Define the rules of consultation distribution.
• Create a user portal that will be integrated into your web site.
• Define the steps that the client will follow to access the consultation.
• Configure the presentation of your catalog. 
• Customize with your corporate image.
• Determine the type of access: if the access to the services is free, subject to payment (payment from the customer to your Paypal account) or limited to subscribers (authentication of existing customers).

Multiple communication channels with customers

Phemium for Professional Services enables a great variety of communicating with your clients:

• Audio or video call in one click, 100% web based or with a simultaneous phone call from the agent (click-to-call).
• Interactivity during a call through chat, video and exchange of documents and customized forms.
• Possibility to schedule an appointment or send a message, when the service or the agents are not available.
• Access to a shared workspace between the agent and the client, to manage complex consultations or manage consultation tickets.

Extend the reach of your business

With Phemium for Professional Services, your business has now no boundary. You can provide your professional and consulting services to clients in different countries and markets, without distance or borders. You can also expand your offering through the hiring of external services providers from a distance.

Charge for services that you could not charge

Knowledge is more profitable than ever. With Phemium, each consultation can be charged to the customer. You can configure your access control system defining different prepaid models (buy minutes, subscriptions, pay phone, etc.)

Fully customizable user experience

Create and customize your service offering, from your service catalog and access control. Enable consultants and define the types of consultations, type of calls or distribution of consultations. Create and maintain customer databases and customer groups. With Phemium for Professional Services you can configure the user experience customized for your business.

Integrate Phemium within your company in a very simple way

Phemium has been designed to easily adapt to existing systems in your business. You can create and feed databases or integrate your own clients’ database, easily, with your own resources through a set of APIs. For example, during a consultation you could display / modify your CRM client file, and saving the consultations on it. Other advanced integrations are possible.

Complete control of your business

Phemium provides instantly the detailed information needed to control and optimize the profitability of your professional and consulting business. Monitor in real-time the number of consultations, their status, duration and the productivity of every service, portal and professional. Monitor the quality of service through satisfaction surveys and recordings of consultations.